Return & Refund Policy

Return and Refund Policy – ​​PacknGo Tools

At PacknGo Tools we strive to offer high quality products and a smooth shopping experience. If for any reason you are not satisfied with your purchase, we offer a 30-day return policy as described below.

Returns

  • You have the right to return an item within 30 days of receiving it.

  • The product must be in the same condition as upon receipt , unused and in original packaging.

  • The customer is responsible for return shipping and any costs for the return.

  • To initiate a return, please contact our customer service at [ kundservice@packngotools.com ] for further instructions.

Refund

  • Once we have received and inspected your return, we will notify you via email whether your refund has been approved.

  • If the product is in acceptable condition, we will issue a refund to the same payment method used for purchase within 7–14 business days .

  • Shipping costs are not refundable.

Unapproved returns

Unfortunately, we cannot accept returns or refunds if:

  • The product is damaged or has clear signs of use.

  • The product is returned after 30 days.

  • The original packaging is missing or damaged.

Complaints and defective products

If you have received a defective or incorrect product, please contact us immediately at kundservice@packngotools.se with pictures and a description of the error, and we will help you resolve the problem free of charge.

We thank you for your trust and hope you are satisfied with your tools from PacknGo Tools !